Privacy Policy

Last updated: August 29, 2026

This Privacy Policy explains how Sena Collection (“Sena Collection,” “we,” “us,” or “our”) collects, uses, discloses, and protects personal information when you visit our online store, place an order, contact us, or otherwise use our services (collectively, the “Services”).

By using the Services, you acknowledge the practices described in this Privacy Policy. If you do not agree, please do not use the Services.

Personal information we collect

The information we collect depends on how you interact with us and may include:

• Contact details: name, email address, telephone number, billing address, and shipping address.
• Order and transaction information: products viewed or purchased, order number, returns, refunds, delivery details, and payment status.
• Payment information: payment details are processed by our payment providers. We generally do not store complete card numbers.
• Account information: login details, saved preferences, wish lists, and account activity, if account features are available.
• Device and usage information: IP address, browser type, device identifiers, operating system, pages viewed, referring URLs, interactions, and approximate location derived from an IP address.
• Communications: messages, support requests, reviews, survey responses, and other information you send us.
• Marketing preferences: subscriptions, consent choices, and interactions with promotional messages.

How we collect information

We collect personal information:

• Directly from you, such as when you place an order, create an account, subscribe, or contact us;
• Automatically through cookies, pixels, logs, and similar technologies when you use the Services;
• From service providers and business partners, including our e-commerce platform, payment processors, fulfillment partners, carriers, analytics providers, and advertising partners;
• From other lawful sources, including social networks when you choose to interact with us through them.

How we use personal information

We may use personal information to:

• Process payments, fulfill orders, arrange delivery, and manage returns or refunds;
• Create and maintain customer accounts;
• Provide customer support and communicate about orders, products, policies, or service updates;
• Personalize and improve the Services, products, and customer experience;
• Send marketing communications when permitted and measure campaign performance;
• Display or measure advertising, subject to your choices and applicable law;
• Detect, investigate, and prevent fraud, abuse, security incidents, and unlawful activity;
• Comply with legal, tax, accounting, regulatory, and dispute-resolution obligations;
• Protect our rights, customers, personnel, and business.

Legal bases for processing

Where the law requires us to identify a legal basis, we process personal information as necessary to perform a contract with you, comply with legal obligations, pursue legitimate business interests that do not override your rights, and obtain consent where consent is required. You may withdraw consent at any time, without affecting processing completed before withdrawal.

Cookies and similar technologies

We and our service providers use cookies and similar technologies to operate the store, remember preferences, understand site usage, protect transactions, and support analytics and advertising. Some cookies are necessary for the Services to function. Where required, optional cookies will be used only after you make a consent choice.

You can manage cookies through any consent tool displayed on our website and through your browser settings. Blocking some cookies may affect store features, checkout, or saved preferences.

How we disclose personal information

We may disclose personal information to:

• Shopify and related providers that host and operate our e-commerce services;
• Payment processors and fraud-prevention providers that complete and secure transactions;
• Fulfillment providers, warehouses, and carriers that prepare and deliver orders;
• Technology, customer-support, analytics, marketing, and advertising providers that perform services on our behalf;
• Professional advisers and authorities when reasonably necessary to comply with law, protect rights, or address disputes;
• Business transaction participants in connection with a merger, acquisition, financing, reorganization, or sale of all or part of our business.

We do not disclose personal information to third parties for their unrelated purposes except with your direction, consent, or as permitted by law.

Advertising and opt-out choices

Depending on the technologies used on our store, certain advertising activities may be considered “sale,” “sharing,” or targeted advertising under some privacy laws. Where applicable, you may opt out using the privacy or cookie controls available on our website or by contacting us. We will not discriminate against you for exercising a legally protected privacy right.

International data transfers

Our providers may process information in countries other than the country where you live. Where required, we use recognized safeguards for international transfers, such as contractual protections or other lawful transfer mechanisms.

Data retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, including order fulfillment, customer service, fraud prevention, legal compliance, accounting, tax, and dispute resolution. Retention periods vary according to the type of information and our legal obligations.

Your privacy rights

Depending on where you live, you may have the right to request access to, correction of, deletion of, or a copy of your personal information. You may also have rights to restrict or object to processing, withdraw consent, opt out of certain advertising uses, or appeal a decision concerning a privacy request.

To submit a request, email contact@senacollection.shop and describe the right you wish to exercise. We may need to verify your identity before completing the request. You may use an authorized agent where permitted by law, but we may request proof of authorization.

Marketing communications

You may unsubscribe from promotional emails at any time by using the unsubscribe link in the message or contacting us. Even if you opt out of marketing, we may still send non-promotional communications about your orders, account, or transactions.

Children's privacy

The Services are not intended for children under 16, and we do not knowingly collect personal information from children under 16. If you believe a child has provided personal information to us, contact us so we can review and delete it where appropriate.

Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information. However, no internet transmission or storage system is completely secure, and we cannot guarantee absolute security.

Third-party websites

The Services may contain links to websites or services controlled by others. Their privacy and security practices are governed by their own policies, and we are not responsible for those practices.

Changes to this Privacy Policy

We may update this Privacy Policy to reflect operational, legal, or regulatory changes. The revised version will be posted with a new “Last updated” date. Where required, we will provide additional notice.

Complaints and contact

If you have a privacy question, request, or complaint, email contact@senacollection.shop. You may also have the right to complain to the data-protection authority in the place where you live or work.