Contact Information

Last updated: August 29, 2026

Our customer-care team is available to help with orders, products, delivery, returns, refunds, and privacy questions.

Customer support

Store: Sena Collection

Email: contact@senacollection.shop

We aim to respond within 2 business days. During launches, major promotions, or holiday periods, replies may take slightly longer. Please send one email per issue so we can keep the conversation and order details together.

For order assistance

To help us respond quickly, include:

• Your full name;
• Your order number;
• The email address used at checkout;
• A clear description of the request;
• Photographs of the product, packaging, and shipping label if the item is damaged, defective, or incorrect.

Returns

Do not send an item back before receiving return authorization and the correct return address from us. Return requests should be submitted in accordance with our Refund Policy.

Order changes and cancellations

If you need to change an address or cancel an order, email us as soon as possible. We cannot guarantee changes once an order has entered processing or has been dispatched.

Privacy requests

To request access to, correction of, or deletion of personal information, or to exercise another privacy right available in your location, email us with the subject line “Privacy Request.” We may ask for information needed to verify your identity.

Official communications

For your security, verify that customer-service emails come from the @senacollection.shop domain. Sena Collection will never ask you to send a password or complete payment-card number by email.