Refund Policy

Last updated: August 29, 2026

We want you to feel confident when shopping with Sena Collection. This Refund Policy explains when an item may be returned, how to request a return, and how refunds and exchanges are handled.

30-day return period

You may request a return within 30 days after your order is delivered. To qualify, the item must be unused, unworn, unwashed, and in the same condition in which it was received, with its original tags and packaging. You must also provide your order number or other proof of purchase.

Returns sent without prior authorization may not be accepted. Please do not send a return to the address shown on a shipping label, as this may not be our designated return facility.

How to request a return

1. Email contact@senacollection.shop within 30 days of delivery.
2. Include your full name, order number, the item you wish to return, and the reason for the return.
3. Wait for our return authorization and instructions, including the correct return address.
4. Package the item securely and use a tracked shipping service.

Unless the product is defective, damaged, incorrect, or applicable law requires otherwise, return shipping costs are the customer's responsibility. We are not responsible for returns lost or damaged in transit, so we strongly recommend keeping your tracking receipt.

Damaged, defective, or incorrect items

Please inspect your order as soon as it arrives. If an item is damaged, defective, or different from what you ordered, contact us promptly at contact@senacollection.shop. Include your order number and clear photographs of the item, packaging, and shipping label. Once the issue is verified, we will provide an appropriate remedy, which may include a replacement, store credit, or refund. When the issue is our responsibility, we will cover reasonable return shipping costs or provide another return solution.

Items that cannot be returned

For hygiene, safety, and product-integrity reasons, we generally cannot accept returns of:

• Items that have been worn, washed, altered, damaged after delivery, or returned without original tags;
• Personalized or custom-made products;
• Gift cards;
• Personal-care goods or other hygiene-sensitive items once opened or unsealed;
• Items expressly marked “Final Sale” at the time of purchase, except where return rights are required by law.

If you are unsure whether your item is eligible, contact us before sending it back.

Sale items

Discounted items may be returned under this Policy unless they were clearly marked “Final Sale” before purchase. A promotional price alone does not automatically make an item final sale. Mandatory consumer rights always take priority over this section.

Exchanges

The quickest way to obtain a different size, color, or product is to request a return for the original item and place a new order after the return is approved. If we offer a direct exchange for your order, availability is not guaranteed until the replacement is confirmed.

Refunds

After your return arrives, we will inspect it and notify you whether the refund has been approved. Approved refunds are issued to the original payment method. Please allow up to 10 business days after approval for your bank or card provider to post the refund. Processing times are controlled by the payment provider and may vary.

Original shipping charges, expedited delivery fees, customs duties, and import taxes are non-refundable unless the return is caused by our error or applicable law requires reimbursement. If only part of an order is returned, any order-level discount may be recalculated when permitted by law.

If more than 15 business days have passed since we approved your refund and it is still not visible, contact us at contact@senacollection.shop.

Order cancellations and address changes

Contact us as soon as possible if you need to cancel an order or change its delivery address. We cannot guarantee changes after an order has entered processing or has been shipped. If cancellation is no longer possible, you may request a return after delivery in accordance with this Policy.

European Economic Area and United Kingdom cancellation rights

If your order is delivered to the European Economic Area or the United Kingdom, you may have a legal right to cancel a qualifying distance purchase within 14 days after receiving the goods, without giving a reason. To exercise that right, send us a clear cancellation request before the deadline. Products must be returned in the condition required by applicable law. Exceptions may apply, including to personalized goods and sealed hygiene-sensitive goods after opening. These statutory rights are separate from, and are not limited by, our voluntary 30-day return period.

Consumer rights

Nothing in this Policy limits any non-waivable rights or remedies available to you under applicable consumer-protection law.

Contact

For return or refund questions, email contact@senacollection.shop.