Shipping Policy

Last updated: August 29, 2026

This Shipping Policy explains how Sena Collection processes and delivers orders. Delivery services, rates, and availability may vary by destination and will be shown at checkout.

Order processing

Orders are typically processed within 1–3 business days after payment is successfully authorized. Business days do not include weekends or public holidays. During launches, promotions, holiday periods, or unusually high demand, processing may take longer.

Orders may be subject to payment, address, or fraud-prevention verification. If we need additional information, processing may pause until we receive a response.

Shipping rates and methods

Available delivery methods and charges are calculated and displayed at checkout based on the destination, package, order value, and selected service. Any free-shipping promotion applies only under the conditions stated in the offer and may exclude certain destinations or expedited services.

Estimated delivery times

The delivery estimate shown at checkout is the most current estimate for your destination. As a general guide, standard delivery commonly takes approximately 5–12 business days after dispatch, while remote or international destinations may take longer. These periods are estimates, not guaranteed delivery dates, unless we explicitly state otherwise in writing.

Carrier delays, customs inspections, severe weather, public holidays, local disruptions, and other circumstances outside our reasonable control may affect delivery.

Order tracking

When tracking is available, we will send a shipping confirmation containing the tracking details. Tracking may take 24–72 hours after dispatch to display the first carrier scan. Some low-cost or remote-area services may provide limited tracking updates.

Shipping destinations

We ship only to destinations offered at checkout. If a destination cannot be selected, delivery is not currently available there. We may be unable to deliver to certain PO boxes, military addresses, restricted territories, or locations not served by our carriers.

Customs, duties, and import taxes

International orders may be subject to customs duties, import taxes, brokerage fees, or local charges. The checkout page will indicate charges collected by us when applicable. Any amount not collected at checkout may be charged by the destination authorities or carrier and is the recipient's responsibility. Customs processing may delay delivery.

Address accuracy and changes

You are responsible for entering a complete and accurate delivery address. Contact contact@senacollection.shop immediately if an address needs correction. We cannot guarantee a change after processing begins and cannot redirect a parcel after dispatch unless the carrier permits it.

If a parcel is returned because the address was incorrect or incomplete, delivery was refused, or the parcel was not collected, we may deduct the original shipping charge, return charge, and any carrier fees from the refund where permitted by law. We can reship the order after receiving any applicable new shipping charge.

Split shipments

Items in the same order may be dispatched separately because of availability, package size, or fulfillment location. If this happens, you may receive more than one tracking number. You will not be charged additional shipping solely because we split an order.

Delivered but not received

If tracking shows “delivered” but you cannot locate the parcel, check the delivery area, household members, neighbors, reception desk, and any carrier notice. Contact the carrier promptly for delivery details, then email us if the parcel remains missing. We will review the available tracking and carrier information and assist in accordance with applicable law.

Lost or damaged parcels

If tracking has not updated for an unusual period or the parcel arrives damaged, contact us at contact@senacollection.shop with your order number. For damage, include photographs of the parcel, label, packaging, and item. We may need your cooperation with a carrier investigation before providing a replacement or refund.

Risk of loss

Responsibility for the goods transfers as provided by applicable law. Nothing in this Policy limits consumer protections concerning loss or damage before delivery.

Contact

For shipping questions, email contact@senacollection.shop and include your full name and order number.